Our Store Policies

What is our return or refund policy?

• If any of the product that our customers received is different from the picture that we provide (fatally).

• If we send the wrong item from your order

• If what your order is out of stock and you are not willing to change to any product.​

• keep in mind we do not accept returns of - "i don't like the item, can i return it?" because we only provide the best quality and all items are curated by ourselves.  make sure you follow join our telegram community as we provide a lot of video reviews

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What happen if products seized / stuck in the customs?

• we will try our best for our beloved customer to avoid the customs, but if unfortunately, there is a customs need to be paid, it will be customer responsibility to pay. but no worry, usually it only happens 5% out of the time

• if the product is seized by the customs, WE WILL RESHIP IT, and all customer need to do is to pay the shipping fees (usually $30 minimum depend on the size of the goods) 

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How to return the goods?

• UNBOXING VIDEOS WILL BE NECCESSARY FOR PROOF OF COMPLAINT

• Items for refund or exchange must be sent back to vlixco no later than 7 days (including weekdays, weekends and national holidays) after the date of delivery at the customer's shipping address.

• Return the goods only with EMS. for the return address pls contact us via email. vlxcgoods@gmail.com or whatsapp us +62 812 6529 6744  for prompt response.

• Items must be sent in their original condition include with tag, dustbag, and boxes that came with it.

• Any product that has been worn or damage cannot be return.

• in order for us to accept the returns, You should not tear all the protector given. once you tear the protector, we are very sorry no return is allowed.

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